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Workflow Orchestration Services

Enhance experience and drive efficiency, scalability and insight

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Transform businesses with Gen AI powered Workflow Orchestration

Kyndryl Workflow Orchestration provides a one-stop solution for companies to enhance, improve and modernize the digital workplace experience for employees and customers. It is designed to support autonomous device, software and application setup that dynamically adheres to all security and compliance guidelines.

Our new workflow capability uses AI and automation to orchestrate business processes, eliminate complexity, minimize cycle time, and maximize return on investment through reduced training and development costs.

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Helping our customers realize value

Kyndryl Workflow Orchestration comes with more than 200 ready-to-use connectors to transform your business across sectors and achieve measurable results*

 

Kyndryl has used Workflow Orchestration services internally to realize

  • 65% reduction in time to deploy workflow orchestration solutions by using industry specific pre-built workflows
  • Automated over 850K IT service requests globally for our customers
  • 43 million minutes of processing time saved annually for Kyndryl

 

Kyndryl helped a large North American Healthcare company:
  • Reduce mean time to resolve IT problem tickets by 87%
  • Projected to reduce IT costs by $320K annually
  • 88% improvement in processing time for IT support requests

 

*All figures are approximate. Kyndryl documented customer results

Digital Workplace Webinar : Learn how customers can unlock the value of data and emerging technologies to deliver distinctive employee and customer experiences.

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Advanced capabilities for increased efficiency and cost savings

Our Workflow Orchestration Services enhance efficiency by optimizing operational processes and reduce costs through automation and improved resource management:

  • Automated workflow management: Automate complex tasks to reduce errors and increase productivity.
  • Scalable solutions: Adapt to changing business needs across global operations.
  • Real-time data analytics: Enable informed decision-making and strategic planning.
  • Generative AI capabilities: Harness the power of Gen AI to automate request fulfillment and trigger workflows based on the decision tree.

Get a 30-minute, no-cost strategy session with a digital workplace services expert

Discover the full value of your business and technology potential and how you can improve employee and customer experience with a Kyndryl expert consultation at no cost.

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