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Contact Center as a Service

Create individual customer experiences and enable an agile, digital first enterprise

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Leverage AI for a personalized customer experience

Kyndryl’s Contact Center as a Service solution enhances the customer experience using AI and data analytics. Our strategy includes strengthening data security, ensuring compliance, and orchestrating manual processes for improved efficiency. 

This solution is underpinned by the best-of-breed CCaaS technologies, deployed in a scalable and secure architecture that can lower the cost and complexity of your contact center operations. Value-added services help optimize ROI, lower the total cost of ownership (TCO), and enable quick deployment of new features, functions, and channels. 

Kyndryl utilizes Generative AI to improve the customer experience and create personalized, engaging journeys. By leveraging large language models (LLMs), Kyndryl’s solution can create human-like responses, provide personalized experiences, and enhance customer satisfaction

Gartner® names Kyndryl as a Leader in the 2023 Gartner® Magic Quadrant™️ for Managed Mobility Services.

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How we deliver value

Deliver exceptional experiences

Leverage Kyndryl's expertise to transform your customer and employee experiences.

Kyndryl value added integrations

Provide optimal ROI, deliver lower total cost of ownership (TCO), and enable quick deployment of new features, functions and channels.

Alliances with leading software providers

Kyndryl partners with AWS, Five9, Microsoft, and other market leaders to provide solutions to address our customers’ unique needs.

Did you know that Kyndryl Digital Workplace Services can help organizations realize potential ROI of over 200%?

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Modernizes your enterprise and increase innovation

Creates omnichannel customer journeys and customized customer experiences

Orchestrate digital transformations through AI powered interaction analytics

Enables automation, coordination, and management of complex workflows providing users with more control

Leverages a top-tier partners network

Helps enable the design, build, management, and modernization of our customers’ essential systems 

Garner loyalty through personalized experiences

Deliver exceptional employee and customer experiences with a state-of-the-art omnichannel cloud contact center solution that helps modernize your business operations, empower your contact center employees, and provide enhanced customer service and support. 

Focus on business innovation supported by global coverage and managed services
  • Helps increase efficiency and scales as needed 
  • Connects customers and employees through highly available, scalable, and agile solutions worldwide 
  • Implements secure policies, procedures, and controls to protect your and your customers data and assets from cyber threats
World Class Customer Experience Partner Ecosystem

Collaborate with the leading customer experience innovators and leverage solutions that drive growth for your enterprise in the following areas:

  •  Cloud Contact Center as a Service
  •  Conversational AI & Intelligent Virtual Agents
  •  Orchestration & Automation Solutions
  •  Hyperscalers
  •  Low Code or No Code based Integration platforms.
  •  Unified Desktops or Dashboards
  •  Observability & Analytic
  •  Co-browse and Video based support
Generative AI-led Customer Experience Orchestration

Enables hyper-personalized experiences for customers through Gen AI-led orchestration fueled by best-of-breed natural language processing (NLP) technology. These solutions help improve agent productivity and enhance customer experiences.

Faster time to market through integration friendly platforms and solutions

Streamlines the integration process with out-of-the-box, no-code or low-code integration platforms and leading cloud-based Customer Relationship Management (CRM) and IT Service Management (ITSM) platforms.   

Modernize your enterprise

Leverage flexible and scaled solutions supported by in-depth industry experience, high-level digital transformation strategy, enterprise architecture, and organizational change management through Kyndryl Consult. 

Arizona Motor Vehicle Services

Driving efficiency, safety, and delight

The Arizona Motor Vehicle Division (AZ MVD) wanted a better experience for the state's citizens. Kyndryl helped the agency dramatically reduce the average time of customer visits to MVD offices with self-service options on a fast network connecting to cloud-based systems. 

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Partnerships

Our strategic partnerships

Kyndryl + Amazon Connect

Kyndryl is an AWS Partner for Amazon Connect. Kyndryl brings a multi-disciplined approach to the contact center and customer experience domain, provides Cloud contact center strategy with in-house advisory services and contact center platform as a service to our customers, while assisting with strategy, implementation, and ongoing support for your AWS Connect solutions.

Learn about the partnership

Kyndryl + Five9

This alliance leverages the combined strengths of Kyndryl’s Digital Workplace Services and its deep expertise in AI, automation, and cognitive analytics with Five9’s cloud contact center technology to deliver Kyndryl’s CCaaS platform. We are helping our customers move legacy contact centers to the cloud and offering a state-of-the-art customer support experience.

Learn about the partnership
Kyndryl wants your feedback

Having experience with Kyndryl solutions and services firsthand, your insight and feedback is especially important to your peers, to Gartner, and to Kyndryl. Please review our services with Gartner; all reviews are anonymous and take only 10-15 minutes to complete.

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